Contact iGaming Reviews Reach our editorial team.
Got a question, correction, or operator suggestion? Email us at editorial@igamingreviews.org. We aim to reply within 48 hours. For responsible gambling support in South Africa, contact the National Responsible Gambling Programme on 0800 006 008.
Pick the reason that fits. We route to the right inbox and pre-fill the subject line.
Factual error in a review
If you have spotted a factual error in any of our reviews, send the page URL and the specific line that is wrong to editorial@igamingreviews.org. We respond inside 48 hours and update the page with a fresh Last updated date.
Operator complaint
If you have an operator complaint, the same email applies. Send the operator name, the date the issue started, and screenshots if you have them. We log every complaint and follow up with the operator affiliate manager. If a pattern emerges, the operator drops in score or comes off the site.
Review request, SA operators
If you run an SA licensed operator and want to be reviewed, email partnerships@igamingreviews.org. We accept review requests but we cannot promise a positive score. We test the same way for everyone.
Journalist or researcher
If you are a journalist or researcher writing about SA online gambling, email editorial@igamingreviews.org with your deadline and we will help where we can.
Compose it locally, send it in two clicks.
A clear subject line saves us time. In the body, include the operator name, your account email if relevant (we redact it before any internal notes), the date and amount in question, and the response you got from the operator support team.
Subject line templates 3
A clear subject line saves us time. Sentence case, the operator name first, the issue second.
Include in the body 5
- ✓Clear subject line
- ✓Operator name in the body
- ✓Date in DD/MM/YYYY format
- ✓Amount in question (if any)
- ✓What support told you
Do not send us
- ×Bank statements
- ×ID copies or KYC documents
- ×Password resets
We are not the operator and we cannot help with KYC or fund recovery directly. What we can do: chase the operator affiliate team on your behalf.
Responsible gambling
For a gambling problem, the National Responsible Gambling Programme can refer you to a counsellor in your province.
We are a review site, not your operator.
We do not hold your funds. We do not have access to your account. The four things below sit with the operator. The relevant provincial regulator can escalate further if the operator stalls.
Reverse a withdrawal
Only the operator payments team can pull back a request once it has cleared their queue.
Unlock a KYC held account
KYC review is the operator compliance call. We have no access to your documents and would not want it.
Refund a wager
A settled bet stays settled unless the operator voids it. We can only ask, not insist.
What we can do
Chase the operator affiliate team on your behalf, log the complaint, and drop the score if a pattern emerges.